We Built This Service Because Las Vegas Homeowners Deserve Better Documentation
A husband and wife team serving Las Vegas homeowners. The story behind why we do this work.
Kim and Steve, founders of Legacy Vault America
About Legacy Vault America
I am Kim. I grew up in the Philippines.
If you live in the Philippines long enough, you stop counting storms. The country sits on the Pacific Ring of Fire and in the path of the Western Pacific typhoon belt. About twenty tropical storms hit it every year. Earthquakes are routine. Floods come every season. By the time you are old enough to remember, you have already watched families lose everything more than once.
The most recent reminder came on September 30, 2025, when a magnitude 6.9 earthquake struck off the coast of Cebu Province. It was the strongest earthquake ever recorded in northern Cebu. More than 10,000 homes were destroyed. Nearly 200,000 more were damaged. Seventy-nine people died.
Five weeks later, before anyone had finished pulling their lives back together, Typhoon Kalmaegi arrived. Filipinos called it Tino. The water rose until it reached the rooftops of the houses still standing. Entire towns disappeared under mud. More than 500,000 people were displaced. Cebu was hit twice in five weeks.
I watched it from across the world, in the country I now call home. I watched families walk back into what was left of their homes with nothing in their hands. No photos. No receipts. No record of anything they had owned. They started over from zero, because zero was all the documentation they had. There was no insurance to file against. No safety net underneath any of it.
That picture is not new to me. It is the picture I have seen my whole life.
So when I started looking at how disasters play out in America, I expected to find the opposite. Most American homeowners pay for insurance every month. They have lenders that require it, policies that promise to make them whole, and decades of premiums sitting on file. On paper, every family is protected.
Then I read the news from Los Angeles.
In January 2025, the Palisades and Eaton fires destroyed thousands of homes across Los Angeles County. By November of that year, more than 13,500 insurance claims had been filed for those two fires alone. Survivors began to come forward describing months of delays, denials, and underpayments. One family in Altadena had paid into their State Farm policy for twenty years without ever filing a claim before. They lost their home in the Eaton fire. Their settlement did not arrive until LA County opened a formal investigation into the insurance company. They were not alone. The investigation eventually covered thousands of similar cases.
The California Insurance Commissioner had to publicly call on insurance companies to release contents coverage to wildfire survivors without requiring a detailed itemized inventory. That request from a state regulator was an admission of something most homeowners never realize until it is too late. The inventory is the bottleneck. The documentation is what stands between an insured family and the money their policy promised them. Without it, the claims grind to a halt no matter how long the family has been paying premiums.
The Los Angeles fires were not an exception. They were the most visible example of a pattern that plays out every day in smaller numbers. A family loses a home to a fire and cannot remember half of what was inside. A family is robbed and cannot prove ownership of what was taken. A storm destroys two rooms and the family cannot describe the contents in enough detail for the adjuster to write a fair check. Decades of premiums paid into a policy. And at the moment of the loss, the family is asked to recreate from memory what their entire life looked like inside their home.
I started reading everything I could find about how this industry actually works. The deeper I went, the more I understood. Most homeowners think the monthly premium is the whole story. They believe that if something happens, the insurance company will take care of them. The truth is that the policy is only the first half of the equation. The second half is proof. And almost no homeowner has it.
The families in the Philippines lost everything because they had no insurance at all. The American families I read about lost much of what they had paid premiums for years to protect, simply because the proof was missing.
In two completely different countries, the same picture. People walking into the worst day of their lives with nothing in their hands.
My husband and I built Legacy Vault America so that no family here ever has to find out the hard way that their policy needed proof they did not have.
We document what you own. We photograph it, describe it, capture the serial numbers, and record the values. We organize it the way an insurance adjuster needs to see it. And we store it somewhere that will outlive whatever your home goes through.
When the worst day comes, you will not be sitting at a hotel table trying to remember what you owned. You will have the proof in your hand.
That is the only reason this company exists.
— Kim
What to Expect When You Work With Us
Serving the Greater Las Vegas Area
Legacy Vault America serves homeowners throughout Las Vegas, Henderson, North Las Vegas, Summerlin, Boulder City, and surrounding communities.
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About Legacy Vault America
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